Privacy Policy
Your trust matters. Learn how we protect and respect your personal information.
privacy policy
Your trust matters. Learn how we protect and respect your personal information.
Frontline Fitness is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What We Collect
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.This Personal Information is obtained in many ways including
interviews, correspondence, by telephone and facsimile, by email, via our website
www.frontlinefitness.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
How We Collect Your Information
We collect your personal information directly from you when you:
- Fill out lead forms, registration forms, or booking pages
- Communicate with us via phone, email, SMS or online chat
- Attend a class, make a purchase, or subscribe to our services
We use Wingman CRM to manage our communication, bookings, automation, and customer data.
How We Use Your Information
We use your information to:
- Provide and improve our services. Manage bookings, scheduling, and payments
- Send important updates and class reminders
- Respond to enquiries and provide customer supportSend marketing messages (you can opt-out at any time)
Disclosure of Personal Information
We do not sell your personal information. We may share it with:
- Our staff, contractors or partners (as required to deliver services)
- Platforms we use for communication and service delivery (e.g., Wingman CRM, Stripe, Zoom)
- Government or legal authorities, where required by law
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Marketing And Communications
You may receive emails or SMS communications from us. You can unsubscribe at any time by following the prompts in the message or contacting us directly.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Frontline Fitness will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Cookies And Website Tracking
Our website may use cookies and third-party tools (like Facebook Pixel or Google Analytics) to help us improve our services and marketing. You can disable cookies in your browser settings.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Frontline Fitness
0458 000 801
Frontline Fitness
626 Canterbury Road Belmore, NSW 2192
Frontline Fitness is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What We Collect
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.This Personal Information is obtained in many ways including
interviews, correspondence, by telephone and facsimile, by email, via our website
www.frontlinefitness.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
How We Collect Your Information
We collect your personal information directly from you when you:
- Fill out lead forms, registration forms, or booking pages
- Communicate with us via phone, email, SMS or online chat
- Attend a class, make a purchase, or subscribe to our services
We use Wingman CRM to manage our communication, bookings, automation, and customer data.
How We Use Your Information
We use your information to:
- Provide and improve our services. Manage bookings, scheduling, and payments
- Send important updates and class reminders
- Respond to enquiries and provide customer supportSend marketing messages (you can opt-out at any time)
Disclosure of Personal Information
We do not sell your personal information. We may share it with:
- Our staff, contractors or partners (as required to deliver services)
- Platforms we use for communication and service delivery (e.g., Wingman CRM, Stripe, Zoom)
- Government or legal authorities, where required by law
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Marketing And Communications
You may receive emails or SMS communications from us. You can unsubscribe at any time by following the prompts in the message or contacting us directly.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Frontline Fitness will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Cookies And Website Tracking
Our website may use cookies and third-party tools (like Facebook Pixel or Google Analytics) to help us improve our services and marketing. You can disable cookies in your browser settings.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Frontline Fitness
0458 000 801
Frontline Fitness
626 Canterbury Road Belmore, NSW 2192